Our pro-active English-speaking 24/365 Omni-Channel Support Teams will confidently handle the needs of both your existing and potential customers…

  • Web LiveChat Monitoring & Response
  • Inbound Voice Hotline
  • Email/SMS/WhatsApp Monitoring & Response
  • Social Media Monitoring & Response

Nowadays it’s important to ‘be there’ whenever your client needs you, whether it is at 3pm or 3am.
24/365 support has taken on a new dimension, Omni-Channel. Many people have learned to dislike hotlines, so they may start with a Web LiveChat which is free, follow up with a SMS/WhatsApp, and then tell you what they think of you with a post on all of your Social Media pages!
And if you have done a great job, that kind of heart-felt recommendation will be far more more powerful than any advertising spend! But if you weren’t there or didn’t care, you will have lost a lot more than a client.
Not only are our Omni-Channel Specialists selected for their clear pronunciation and softly spoken voices for their work on the phone, they are specifically selected for their ability to ‘listen’, which enables them to competently manage these crucial roles for your organisation…

  • 24/365 e-Commerce Sales Support
  • 24/365 Web Visitor Web Live-Chat
  • 24/365 Emergency/Disaster Escalation Hotline
  • 24/365 Customer Care/Enquiry
  • 24/365 Customer Help Desk
  • 24/365 Technical Troubleshooting
  • 24/365 Order Taking

Our SmartestOmniChannel Specialists are managed and quality controlled by our Project Managers and Data Quality Control staff. All agreed response and turnaround times are guaranteed.
We can offer you Shared or Shared PLUS coverage…

Shared These Specialists are shared with several other clients. The Specialists are trained by our Project Manager based on a briefing document completed by you.

Shared PLUS These selected Specialists will prioritise your customers above all others. The Specialists are briefed by you training our Project Manager.

Step 1: Choose the English-Language 24/365 Inbound Resource that best suits your expected traffic levels…
  • Shared
  • $0.40Per Minute

  • Minimum of 30 minutes charged per 24 hours
    Contract Term: Annually or Quarterly or Monthly
    Inbound Resource: Monthly Contract: $360.00
    Balance adjusted on actual handling time
    Setup charges apply

  • < OR >
  • Shared PLUS
  • $0.20Per Minute

  • Minimum of 3 hours charged per 24 hours
    Contract Term: Annually or Quarterly or Monthly
    Inbound Resource: Monthly Contract: $1,080.00
    Balance adjusted on actual handling time
    Setup charges apply

Step 2: Choose the Channels that you wish to monitor 24/365…
  • + Channel: Web LiveChat
  • $120.00Per Month
  • Time spent on LiveChat contributes to the selected Resource budget

  • + Channel: Voice Hotline
  • $120.00Per Month
  • Time spent on Voice Hotline contributes to the selected Resource budget

  • + Channel: Email/SMS/WA
  • $120.00Per Month
  • Time spent on Email/SMS/WhatsApp contributes to the selected Resource budget

  • + Channel: Social Media
  • $120.00Per Month
  • Time spent on Social Media contributes to the selected Resource budget

Bizmarketing is a ‘sales focused’ company, so we consider this service as an opportunity to generate additional revenue for your organisation.
Our Specialists are additionally trained to identify the potential sales opportunities that can come out of the inbound-calls they receive. All sales leads will be immediately passed onto your designated sales person.
If you would like to talk to us about our SmartestOmniChannel services then please call us on +971-4-3911655 or send us a Call Back Request.