Nowadays it’s important to ‘be there’ whenever your client needs you, whether it is at 3pm or 3am.
24/365 support has taken on a new dimension, Omni-Channel. Many people have learned to dislike hotlines, so they may start with a Web LiveChat which is free, follow up with a SMS/WhatsApp, and then tell you what they think of you with a post on all of your Social Media pages!
And if you have done a great job, that kind of heart-felt recommendation will be far more more powerful than any advertising spend! But if you weren’t there or didn’t care, you will have lost a lot more than a client.
Not only are our Omni-Channel Specialists selected for their clear pronunciation and softly spoken voices for their work on the phone, they are specifically selected for their ability to ‘listen’, which enables them to competently manage these crucial roles for your organisation…
- 24/365 e-Commerce Sales Support
- 24/365 Web Visitor Web Live-Chat
- 24/365 Emergency/Disaster Escalation Hotline
- 24/365 Customer Care/Enquiry
- 24/365 Customer Help Desk
- 24/365 Technical Troubleshooting
- 24/365 Order Taking